Contact us

Contact us if you would like more information or have a question.

Due to industrial action, if you are calling our customer service centre there may be a delay in answering or an interruption to your call. We apologise for any inconvenience and appreciate your patience.

Where can I get help?

For some people, keeping on top of finances and making repayments is sometimes not enough to get on top of unmanageable debt. High interest loans, penalties and changes can all affect your ability to make repayments.

Debt can cause significant stress to a person, whānau and community. Insolvency can stop debt from growing and help people get back on their feet.

Insolvency has long-term effects. While it might be a necessary option, there are steps to try beforehand.

Talk to a free financial mentor

Talk to a free financial mentor. They can help explore financial options and create a budget. The mentor can also speak to lenders, debt collectors, and others, and also help to contact the lender or talk to the lender on your behalf. Often, just talking to someone can make a positive difference.

Find a local financial mentor(external link) — MoneyTalks website

Understand the insolvency options

If you have found yourself in a situation where you are unable to repay your debts as they become due, use our online tool to help you work out which insolvency option you can apply for:

Help me choose(external link)

Seeking assistance from a financial mentor before you apply will help you understand the options available to you.

If you are ready to apply now, start your application online:

Do it online

Contact us form

Online query

To ensure that we can respond to your query in the most efficient manner, contact us using the form below.

Please ensure you provide sufficient information about your query, including your name and either an email address or contact telephone number in order for the Insolvency and Trustee Service to assist.

You can expect a response within 2 working days.

Details
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By phone

We are open between 8.30am - 5.00pm, Monday to Friday (excluding public holidays).

Free within New Zealand
0508 467 658
0508 INSOLVENCY

Free from Australia
1800 446 765
1800 4 INSOLVENCY

International Callers
Your country access code followed by
+64 3 962 2581

Language or hearing difficulties?

If English isn’t your first language let us know when you call and we’ll use our interpreting service. All we need to know is the language you want to use, you then hold on the line while we connect you with an interpreter.

If you have hearing difficulties, a video relay service is available.

New Zealand Relay Service(external link)

By post

Insolvency and Trustee Service
Private Bag 4714
Christchurch 8140

Media queries

​Please direct all media queries to the Ministry of Business, Innovation and Employment (MBIE) media team at: media@mbie.govt.nz